Privacy Policy

We, at NOVO Engineering, are dedicated to serving our clients and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website novoengineering.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding client needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

• If you have any questions or require further information about how we manage personal information, please contact us at info@novoengineering.com or +1-760-598-6686.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors and clients. Whether you are just browsing our website novoengineering.com or engaging with us as a valued client, we ensure that your personal data is processed with the highest standards of privacy and security. This policy outlines our practices and your rights related to personal information.

Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as Product development engineering services spanning medical device development, biotech instrument development, inkjet and 3D printer development, custom automation, commercial and industrial product development, and software development, from concept through pre-production manufacturing., or directly provide information to us.

The following list details the types of personal information we may process:

• First and last name
• Email address and/or Phone number
• IP-based approximate location
• IP address
• Operating system and version
• Browser information and language
• Browsing history
• Interaction logs (e.g., clicks, time spent on pages)

Please note, that we only process information that is essential for delivering our services, complying with legal obligations, or enhancing your user experience. Your privacy is paramount, and we are dedicated to handling your personal information responsibly and in accordance with all applicable laws.

At NOVO Engineering, we believe in using personal information responsibly and ethically. The data we collect serves multiple purposes, all aimed at enhancing the services we offer and ensuring the highest level of satisfaction among our visitors and clients. Here are the key ways in which we use the personal information collected:

• Analytics and performance tracking
• Marketing and advertising
• Displaying videos
• Client support
• Communication efforts
• Authentication and security
• Fraud prevention and risk management
• User engagement and retention

We process your personal information transparently and in accordance with your preferences and applicable privacy laws. We are committed to ensuring that your data is used solely for the purposes for which it was collected and in ways that you have authorized.

Data storage

• Personal information is stored in secure servers located in the US. For services that require international data transfer, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.
• Data hosting partners: We partner with reputable data hosting providers committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data protection measures

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website.
• Access control: Access to personal information is strictly limited to authorized personnel who have a legitimate business need to access the data.
• Security software: We use website security software to help protect against common threats and vulnerabilities.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Data collected and processed by our third-party service providers is subject to each provider’s own retention practices, as described in their respective privacy policies linked in ‘Data sharing and disclosure’.

At NOVO Engineering, we are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. This commitment extends to how we handle the sharing and disclosure of your data. Below we outline our practices in this area:

Sharing personal information

• Third-party service providers: We may share your information with third-party service providers who perform services on our behalf. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged to keep your information confidential. These partners are prohibited from using your personal information for any purpose other than to provide these services to NOVO Engineering, and they are required to maintain the confidentiality of your information.

When we share your data with third-party service providers, those providers are bound by their own terms of service and data protection commitments, which require them to implement appropriate technical and organizational measures to protect your information.

Transparency and control

We believe in transparency and providing you with control over your personal information. You will always be informed about any significant changes to our sharing practices, and where applicable, you will have the option to consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and when there is a justified reason to do so. For any queries or concerns about how we share and disclose personal information, please reach out to us at info@novoengineering.com or +1-760-598-6686.

Exercising your rights

To exercise any of these rights, please contact us at info@novoengineering.com or +1-760-598-6686. We will respond to your request in accordance with applicable data protection laws and within the timeframes stipulated by those laws. Please note, in some cases, we may need to verify your identity as part of the process to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and to ensuring you have full control over your personal information. If you have any questions or concerns about how your personal information is handled, please do not hesitate to get in touch with us.

At NOVO Engineering, we value your privacy and are committed to being transparent about our use of cookies and other tracking technologies on our website novoengineering.com. These technologies play a crucial role in ensuring the smooth operation of our digital platforms, enhancing your user experience, and providing insights that help us improve.

Understanding cookies and tracking technologies

Cookies are small data files placed on your device that enable us to remember your preferences and collect information about your website usage. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How we use these technologies

• Essential cookies: Necessary for the website’s functionality, such as authentication and security. They do not require consent.
• Performance and analytics cookies: These collect information about how visitors use our website, which pages are visited most frequently, and if error messages are received from web pages. These cookies help us improve our website.
• Functional cookies: Enable the website to provide enhanced functionality and personalization, like remembering your preferences.
• Advertising and targeting cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of the advertising campaign.

Your choices and consent

Upon your first visit, our website will present you with a cookie notice. You can:

• Select OK to accept the use of cookies as described in this policy.
• Select Do not sell or share my personal information to opt out of the sharing of your data with our advertising and analytics partners.
• Select Show details to view a breakdown of cookies by category (Necessary, Preferences, Statistics, and Marketing) and manage your individual preferences.

Changes to our cookie use

We may update our use of cookies and tracking technologies to improve our services or comply with legal requirements. We will notify you of any significant changes and seek your consent where necessary.

Should you have any questions or concerns about our use of cookies and tracking technologies, please do not hesitate to contact us at info@novoengineering.com or +1-760-598-6686. Your privacy and the integrity of your personal data are of utmost importance to us.

International data transfers

At NOVO Engineering, we may transfer your personal information to locations outside of your country of residence, including to countries that may have different data protection laws than those in your jurisdiction. We want to assure you that any such transfers are conducted with the utmost care and in compliance with applicable data protection laws.

For residents of the United States of America the following provisions apply:

A. Individual rights

The California Consumer Privacy Act provides residents of California specific rights regarding their personal information.

B. Right to Know

You may request that we disclose to you what personal information we have collected, used, shared, or sold about you, and why we collected, used, shared, or sold that information. Specifically, you may request the disclosure of:

• The categories of personal information collected
• Specific pieces of personal information collected
• The categories of sources from which we collected personal information
• The purposes for which personal information is used
• The categories of third parties with whom personal information is shared
• The categories of information that are sold or disclosed to third parties

C. Right to Delete

You may request that we delete personal information we have collected about you.

D. Right to Correct

You may ask us to correct inaccurate information that we have about you.

E. Right to Opt-Out

You can exercise your right to opt-out by selecting ‘Do not sell or share my personal information’ in our cookie banner, or by contacting us at info@novoengineering.com or +1-760-598-6686.

F. Right to Non-Discrimination

You have the right to be protected from discrimination for exercising your rights.

G. Submitting requests

You may submit your request by sending an email to info@novoengineering.com or by phone at +1-760-598-6686. We will compare the information you submit to us with the information we have in our records to verify your request, and will respond in accordance with applicable requirements.

If you wish to appeal a decision we make regarding your request, you may do so within 60 days of receiving our response by contacting us at the same email or phone number above. In your appeal, please include your original request, the date of our response, and a brief explanation of why you believe our decision was incorrect.